Connect with us

Business

How to Professionally and Mindfully Fire a Problem Client

To tactfully fire a client, instead of lying, come up with a proper plan that involves preparing an excuse, outlining the specifics and having that difficult conversation

Published

on

How to Professionally and Mindfully Fire a Problem Client

Whether you’re an entrepreneur, freelancer, or the CEO of a company, firing a problematic client is not easy.

Some clear signs make it evident that the client you are working with is challenging and not worth the stress. Broken communication, unrealistic demands, late payments, and lack of professionalism/boundaries are some of the telltale signs.

Ending the relationship that too on a positive note is challenging just like it’s challenging to pick the right performance appraisal methods for your organization. Have no fear, check this no-fuss guide to fire a problem client:

The Don’ts to Keep in Mind

Here’s what you are NOT supposed to do:

  • Even though it’s the client’s fault, don’t blame them explicitly. Instead, push the blame somewhere else.
  • Never fire them without completing their project. If you can’t do that, at least give them handouts on how to complete the task. You can also train your replacement.
  • Don’t get into discussions about your decision. You owe no unnecessary explanation.
  • Don’t fire them over text or email. It’s best to meet them in person or have a video call.

Tips To Fire a Client the Professional Way

Now let’s have a look at the actual steps to let go of a problematic client: 

Know When It’s Time to Move On

Sometimes, you can’t fire a problematic client even if you badly want to. It happens so when they are your only high-paying client. But if you can financially survive without a problematic client, it’s a good idea to move. You Can Also Check How to Say Shut Up in Spanish.

Signs you should let them go include unanswered messages. Walking up in the middle of the night fretting about the client. All of this could be affecting your mental health.

Don’t drown yourself in the worry about how you would replace the income if that client is lost. If you are finding yourself bitching about the situation with your friends or family, it’s time to let them go. Life is too short to work with people who stress you out. Part ways with them and start your hunt to find better-paying clients.

Prepare the Excuse

Okay, the next big task is to prepare the excuse. Some people just don’t leave you that easily. They may try to negotiate. Since you have made up your mind, you need to give a solid reason.

Here are some examples:

  • We are increasing our fee
  • We are experiencing a conflict of interest with another client
  • We are taking a new strategic direction.

Do It Mindfully

Never let go of a client from a place of anger. You may have frustrations but voicing them emotionally doesn’t always help. Some clients are just not ready to hear the points you are trying to make. It’s best not to point the finger. Just say that you have got to move on.

You would have to develop some thick skin when having that “you are fired” conversation. Remember one thing, it’s not your job to teach a client how to treat others better. The only thing you can do is set boundaries around how you allow others to treat you!

Professionally, you must give notice a month in advance. Firing a client mindfully is also about finding a better work balance. Don’t bring emotions into the client’s conversation. Keep things professional.

Suggest Your Replacement

You can always recommend another freelancer or business to take over. This isn’t mandatory but there is no harm in helping a client look for another agency even if they frustrate you.

Outline the Specifics

Make sure you provide some details before leaving. Such as:

  • The date you would be officially done
  • What pending work are you most likely to finish?
  • What work you won’t finish?
  • Your expectations in terms of the final payment

Have these in written and send them over via email after having a phone call or a meet-up just to make sure everyone’s on the same page. Writing a formal client termination letter is important just so you have proof that this conversation occurred. Although you might never need it, it’s smart to have everything documented.

You are now ready to have the conversation.

Prepare to Answer Some Questions

Much like a real-life breakup, client and agency breakup is never simpler like “thanks for letting us know. Wish you all the best.”  After receiving a thoughtful message from you, the client might ask some questions. You need to be prepared to answer them promptly.

What if the client is aggressive and they request you to stick around? In that case, you this script:

“Thanks for your feedback but our decision is final. As mentioned earlier, here is a list of what to expect….”

Learn and Improve

Parting ways can be cringe-worthy but enlightening at the same time. There must be some valuable lessons you can extract from it.

It’s not always easy to identify problematic or high-maintenance clients right from the first conversation. However, it is worth figuring out if there are any takeaways from this experience. Perhaps, it may have made you realize that you are better off working with small businesses.

Hold onto this valuable information, improve the business process, keep growing and learning.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Business

Security Guide: Keeping Your Business Safe Online and Off

Published

on

Security Guide

In all fields and sizes of businesses, one thing that has proved to be a massive concern among business owners is theft, both online and offline. The effects of cyber hacking and fraud can be detrimental to the growth of a business, as it affects not only your profits but also how safe and confident your staff and clients feel when interacting with your brand.

It’s crucial as a business owner to keep both your physical and digital assets as secure as possible. After all, you worked extra hard to build all these and more from scratch. Consider this article as your security guide, where we take you through a few tips that’ll protect all your business assets.

Your physical space shouldn’t be attractive for theft.

One way to curb crime in a physical space is to put adequate security measures in place. This might include CCTV, remote sensing, and the use of an environmental monitoring system. Such a system uses sensor networks to pick up a change in activities or the general atmosphere of your space. These systems use their temperature sensors and humidity sensors to check the air temperature of your space. They also have sensors for movement, with the ability to alert you digitally when something doesn’t seem right. Other ways to spruce up your space against crime include using both outdoor and indoor light and the installation of security locks.

Digitize your money.

If your business comes into contact with lots of money daily, it’s advisable to encourage digital transactions. Some enterprises use mail checks online, direct deposits, money orders, and many more to help reduce the use of physical cash. Your business can adopt the debit card system and have a savings account where all monies are instantly transferred into.

If you require clients to provide personal information, offer them a safe space for such activities. You wouldn’t like to divulge the digits of your social security number to a stranger, and neither will your customers. If you decide to go the digital way, consider using an online check writer and a credit card for payments, amongst others.

Use a firewall.

Security for businesses surpasses the physical. When protecting online data, one thing to consider is the use of firewalls. Investing in antispyware, anti-phishing and antivirus software goes a long way to reduce the chances of identity theft for your business. Also, it helps keep all the personal information of employees and clients secure.

Teach your staff about security.

There’s no point in putting endless security measures in place when your employees can’t work with them. As a business owner, it’s your responsibility to alert staff and train them on the best ways to maintain these safety measures. If you have an environmental monitoring system, teach your workers to adjust the sensor settings, like changing the humidity, temperature control, risk assessment of environmental data, and any other unique applications, like energy consumption.

Your training sessions must be periodic and consistent if you want to experience the best possible output. Whenever you have new workers, don’t forget to introduce them to the current security systems in place.

Study data regulations.

With data, there’s a lot we’re still learning, thanks to its daily evolution. However, one thing that has come to stay is data privacy rules and their relevance to the safety of businesses. If you wish to improve your data privacy, you’ll need to have all the information regarding data regulations.

The first thing to do is acquire the services of a data-privacy strategist. This person can take accountability for all things data in your business due to their knowledge in data privacy. Monitor data daily and speak up when you notice something isn’t going as it should.

Continue Reading

Business

5 Questions to Ask a Contractor Before Hiring Them

Published

on

Questions to Ask a Contractor Before Hiring Them

Contractors are gaining a lot more work over the pandemic, the contractor’s construction market is reaching $180 billion. There are things you should know about hiring a contractor to remodel your house.

Before hiring, you should ask them these 5 important questions. These 5 questions will give you all the ins and outs of hiring a contractor for your next construction project.

Hire a Contractor

Sometimes homeowners are wishing to remodel a home but don’t know the first thing about hiring a professional. Interior designer renovations require proper planning. In these circumstances, you may need to hire a contracting team.

To renovate you must source the correct materials and hire the right people for the job. Sometimes, you need a knowledgeable contractor to oversee the entirety of the project.

This can include a complete house remodel or a smaller renovation for something like a guest bath. There are plenty of issues you need to consider before hiring the right person for the job. A cost certified contractor can allow you to expedite the job process.

What exactly does a general contractor do? These individuals are responsible for providing all of the materials, labor, services, and equipment for a job. The general contractor then hires all independent contractors for portions of the work.

1. Personal Recommendations

Always ask a general contractor for a personal recommendation. Online referrals are not always the most reliable source of connecting with a future contractor.

It might prove difficult if you are blindly looking for service professionals via an online service. The highest-rated ones near you can suffer from commercial saturation and not deliver quality work.

Ask friends and family to see which contractors were successful in their projects. There’s a greater chance of finding a reliable contractor once you see their complete professional work.

2. Ask for Credentials

Any potential offer to work should follow a check of the contractor’s credentials. Ask if they are licensed, bonded, and insured. You can go online and check if the contractor has a physical address.

The contractor’s state license board regulates the construction industry. Every state has its terms and conditions. Check online for your state or county’s license board.

An abbreviation next to your contractor’s name can represent certifications from different national trade organizations. This can indicate whether the individual contractor or the contracting company belongs to a certain organization.

3. Pricing & Design

You must understand that price reflects the quality. The lowest bid might suggest that the contractor is using cheap materials. It can also foreshadow a contractor that is not keen on their craftsmanship.

The lowest bidder may desperately want a project and cannot satisfy higher expectations. If you select the cheapest bid, prepare yourself to pay more down the line.

Make sure to reference designs and request a budget for the parts and labor. If the contractor is familiar with working on these projects that can give you a rough estimate of the job.

Request a line item description of all the materials necessary for the job. A good contractor or construction crew can make cheap materials look like a million dollars. It’s okay to hire a skilled unlicensed contractor.

If not, you may have to prepare money for mistakes later on down the road. Allow multiple bids to build before selecting the right choice, which should land somewhere in the middle price range.

4. Home Improvement Contract

Your contractor should understand how to develop a home improvement contract. This should include detailed time frames and line itemizations for specialty materials.

It should also include the total cost of materials and payment arrangements. In addition, it should include the contractor’s license number, project description, and information of all parties.

Be cautious, the contractor should provide a specific timeline for the duration of the project. A contractor can have an overload of work and may not fulfill your desired timeline. Make sure your contractor can abide by your schedule.

Keep track of all project-related content. This includes payments, receipts, and all contact information. All payments should break down into different increments.

Never pay full payments upfront, even 50% is too much for partial contract work. A typical retainer fee should never exceed 15%-20% of the overall project cost.

5. Budget & Project Expectations

Be realistic about the project budget. Break the project down into multiple phases and see what you can prioritize with your contractor. If you’re on a budget, you might want to spread your cost over time.

When undergoing project management, you may experience delays. A contractor needs to communicate why and how they cannot fulfill the budget. But, most projects can accumulate to double the original pricing and time.

Check to see if they can acquire the correct permits. Your contractor needs to understand what regulations they need to follow for the remodeling project.

Your contract or architect is responsible for applying for all necessary permits. Any homeowner should know what is going on behind the scenes regarding property rights and remodel restrictions. Permits may take a longer time to acquire depending on the job.

Finding a Reliable Contractor 

Communication with your contractor or architect is key to completing your project. Expect a contract to increase in price if a contracting team discovers issues with the property.

Always consult with many contractors before selecting the right one. Once you discover the right contractor you can break into your dream job. 

Follow our blog for more information on hiring a contractor and fulfilling your dream remodel!

Continue Reading

Business

4 Tips for Starting Your Own CBD Line

Published

on

CBD Line

Given how quickly the CBD industry has become profitable, it’s no surprise that many entrepreneurs are looking for a way to get involved. Even with record profits rolling in, starting a CBD line can be tricky, especially since the market is slowly becoming more competitive. Fortunately, there are a number of ways you can give yourself the edge over other brands if you’re savvy and willing to put in the work.

It all starts with being holistic about the way you create a business plan. Think beyond your products and don’t neglect the logistics of getting them from inventory to the hands of your customers. If you’re considering a foray into the cannabis business, read on for four great tips on how to start your own CBD line.

1. Educate yourself about the industry.

If you’ve never worked in the cannabis industry before, you have plenty to learn before you launch your own brand. Researching other successful brands is a good place to start. You can look up “CBD oil near me” if you want to take a look at some examples of successful businesses in your area. You should also make sure you’re aware of the local laws in your area, as the restrictions on CBD can vary depending on where you are.

2. Develop quality products.

There’s no replacement for delivering a high-quality product to your customers. When it comes to CBD, there’s incredible diversity in terms of what you can focus on. Smokeable flower and CBD oil are two of the most popular options, but you can find CBD edibles, CBD beauty products, and even CBD-infused dog treats.

It’s also important to make sure your products are labeled well and remind customers who haven’t tried cannabis before to consider speaking to their doctor first. Their doctor can help them determine if cannabis will impact any of their health conditions or interact with medications they may be taking.

3. Invest in retail software.

Whether you have a brick-and-mortar storefront or operate in the digital space, you’ll still need point-of-sale (POS) software to handle things like inventory management, sales transactions, and product information storage. A quick search for “point of sale software free download full version” will point you in the right direction if you’re looking for a low-cost way to get started. You may not realize it, but having a sale system that functions efficiently makes a big difference in the experience customers have while shopping.

4. Market yourself creatively.

While large social media platforms like Facebook and Instagram are allowing ads for CBD products, within certain parameters, there are still a number of websites that restrict content related to cannabis products. That can make it harder for cannabis businesses to market themselves. You can still make use of non-promotional social media posts and other forms of viral marketing. You should also reach out to popular cannabis blogs and websites and offer them free samples if they’ll post a review of your products.

The CBD industry is proving to be a lucrative one, but there are still unique challenges that face CBD business owners. It’s essential to start from the development of quality products and design the rest of your business plan around them. This means you should spend plenty of time researching the industry and how your products will be manufactured, stored, and delivered well before you begin the process of creating your brand.

Once you have a product line, you’ll need effective software, a distribution system, and a creative marketing campaign to build an audience. If all this sounds complicated, that’s because it is. However, given how quickly the industry is expanding, it’s worth putting in the work to get in now.

Continue Reading

Trending

Copyright © 2021 | Chatonic | All rights reserved.