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3 Ways to Update Your Call Center Office

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Update Your Call Center Office

During the COVID-19 pandemic last year, many businesses had to adapt to remote work to protect the health and safety of their employees. While some business leaders may have had concerns about productivity during the transition, they were largely unfounded. It may sound counterintuitive, but a growing body of studies has shown that employees who work remotely are actually more productive than in the office.

A big reason for this is that it’s simply the impact of a comfortable environment. Also, no long commute to work means that employees have more time to actually work, and if their remote office is planned correctly, they’ll be less likely to get distracted by others.

Of course, not every office can rely on remote workers forever, and many BPO companies around the world such as call centers in the Philippines are starting to bring agents back in. It’s true that, with the right software, agents can make outbound calls and field inbound calls remotely, but it’s easier to analyze data and monitor productivity from a central location. Now that your support team is used to the perks of remote work, however, you’ll need to make some updates to your call center office to make the return appealing. Here are just a few ways you can do that.

1. Adapt your office policies.

The pandemic has enlightened both employees and business leaders alike to the advantages of working remotely, so it probably won’t be wise to eliminate it altogether. In fact, nearly 85% of companies intend to keep some level of remote work offerings. There’s really no going back to the previous “normal,” so you don’t even need to try.

Many supervisors have found that offering a couple of remote workdays to employees per week is a good compromise to make them willing to return to the office. If they keep productivity up, you might even offer as many employees as you can a change at long-term remote work. Keep the people who benefit from the office on location, but give your other agents opportunities to grow.

2. Upgrade office comfort levels.

You need to make sure the office is as comfortable as possible if you want to encourage your call center agents to come back, and the last thing they need to deal with is uncomfortable temperatures caused by a faulty thermostat or HVAC system.

Before you make the announcement for employees to return, learn signs to look for to determine if your thermostat needs replacement. If you’re having difficulty maintaining consistent temperatures, or if the air conditioner never actually gets down to the temperature the thermostat is set for, then you likely have a faulty thermostat that’s preventing the AC unit from completing a full cycle. Make sure any issues like this are taken care of.

3. Use the best software available.

Contact centers suffer from extremely high turnover, and one of the most common agent complaints is working with outdated technology that makes their job harder. For the sake of your employees and customers, you need to upgrade to the best call center software.

Cloud-based contact center software provides the ultimate convenience to your callers with intelligent IVR routing them to the best agent for their call as soon as possible. Customers also don’t have to rely on voice calls anymore.

Modern call center software lets customers make contact with your agents using their preferred digital channels, whether that’s text, SMS, email, live chat, a mobile app, or more. Even better, with true omnichannel routing, callers can switch between communication methods if needed, all while staying in contact with the same support agent. These CRM integrations make for a unique and personalized customer experience and will lead to greater customer satisfaction.

You also empower your agents with a unified agent desktop that keeps track of all conversations across all channels. If an agent needs to jump into an existing call, they can do so with full context, which saves everyone’s time and makes the job much easier. With tools like this, employees should show little resistance returning to the office.

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Understanding The Common Types Of Finishing For Vape Packaging

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Vape Packaging

Vape cartridge packaging is gaining traction because of the evident increase in the use of vape products. This is basically because people are quitting smoking and are shifting to vaping as they are being advertised as healthier choices. That being said, the competition is constantly rising and there is a need for correct packaging that captures the attention and converts that attention into sales. 

One such way of adding the attractive aspect to the packaging is using the attractive finishing. So, with this article, we are diving deeper into the details and sharing the common types of finishing that you can use for accentuating your vape packaging!

Gloss UV Coating 

We are starting with the most popular form of coating out there and it’s a perfect solution for vape brands that want to add clear coating on the packaging with higher glossing. An additional benefit of using UV coating printing is that it works as a protectant and has the capacity of retaining the appearance. The UV coating is based on liquids. 

With this method, the protective coating is applied and cured with the help of UV drying lamps. The UV coating can provide extra gloss to the packaging and delivers resistance to abrasion and rubbing. However, if you order gloss UV coating for your vape packaging, you must ensure that the packaging company is using UV-compatible or wax-free inks. 

Raised UV Coating

If you want to add a dramatic or tactile effect to the packaging, nothing works better than raised UV coating. This is because it will add more coating volume to the packaging and it will also improve the dimension for accentuating the graphics and art. In addition, it’s a great way of inviting the customers to touch the pattern and engage with the product as it increases the chances of them making a purchase. 

Spot UV Pattern 

For the most part, a spot UV pattern is utilized for drawing attention to a specific part of the printed area. For this reason, it can be utilized to make the important information about the product more evident, such as the product name or ingredients. In addition, you can use a spot UV pattern for the logo to create a brand identity. 

Pearlescent Coating

If you are selling some expensive vape cartridges, it’s evident that you want to add luxurious glamor and gloss to the appearance, and for that, you can depend on pearlescent coating. This coating can be UV-base as well as aqueous-based. For the UV-based pearlescent coating, the pearl additive is mixed up with the gloss coating. In addition, keep in mind that the effect can be subtle as well as dramatic, depending on the size and type of micron particle used in the coating. 

On the other hand, the aqueous-based coating is designed with a mixture of pearl additives and gloss coating. It wouldn’t be wrong to say that pearlescent coating is the most decorative option out there and can be easily used with vape packaging. Keep in mind that it doesn’t add dramatic shine to the packaging but it can be applied in a variety of colors with a subtle shine. 

Glitter Coatings 

Many vape brands like to go over the top with the finishing, and for that, you can easily opt for glitter coating. It’s an apt way of adding a bold and stark look to the packaging. The glitter coating is made from the bigger glitter particles, which are mixed in the UV gloss coating and can be found in a variety of colors. It’s safe to say that glitter coating can add the luminaire and will add the glitter effect when it’s magnified with the light source. 

Varnish 

There are different functionalities and purposes of varnishes and can be used as protectants for the packaging. On the other hand, if you opt for the dull varnish, it can be integrated to create a contrasting appearance if the remaining packaging has a high gloss. In addition, there are two types of varnishes, including spot varnishes for specific parts and flood varnish for bigger areas of the packaging. 

Soft Touch Coating 

If you have ever touched the packaging with a subtle and smooth texture that almost felt like velvet, you need to know that it’s the soft-touch coating. This is because the soft-touch coating is designed to create a soft texture and will create a softer appearance of the packaging. In addition, it can be used to accentuate the texture and high gloss coating. 

Metallic Sheen 

For everyone who wants to add a ritzy touch to the vape packaging, gold and silver sheen coating are the best choices. This is because the metallic sheen will add a bold and shiny appearance to the packaging without making it too cold. However, to use the metallic sheen, you need to use the base color to add an extra glow. The best thing about metallic sheen is that it’s suitable for brands on a budget because it’s more affordable as compared to foil stamping without compromising on the feel and look. 

Iriodin 

This is the UV coating that is integrated with small particles, resulting in a shimmer and subtle effect. In addition, it will create a vibrant glow that’s equal to the pearly sheen. Iriodin is available in a variety of natural colors and appears smooth and silky and shines like a diamond. It is designed to offer great effects and is a coveted way of making the packaging stand out. 

Grit Coating 

The grit coating is popular for its rugged and coarse texture. It is obviously softer as compared to the sandpaper sheets but will create a non-slippery and high-grip texture. The best thing about grit coating is that it is a promising choice for multi-use packaging. 

Reticulation Effect

If you want to achieve the tactile and visual effect in your vape packaging, creating the reticulation effect on the packaging is the best choice. For those who don’t know, the reticulation effect is made by mixing the spot varnish and UV coating. In addition, it can be used to achieve different patterns on the vape packaging and it can be easily manipulated during the dry stages.

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Preferred Stock vs. Common Stock

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Preferred Stock vs. Common Stock

When a company first issues stock, it may choose to issue both common stock and preferred stock. Before rushing into choosing which one to buy, you will want to understand the key differences between the two types of stock. 

Both types of stock still represent a portion of the company and, roughly speaking, are the same value. In many cases, companies will issue preferred stock to institutional investors rather than retail investors. There are exchanges that will sell preferred stock, but it typically isn’t a good idea for retail investors, and we’ll explain why. 

What Is Preferred Stock?

The biggest difference from common stock is that preferred stock does not come with voting rights in company matters such as voting on board of directors or corporate policies. In addition to this, preferred stock price typically doesn’t fluctuate as much as common stock. Because of this, there is less downside potential for investors.

Many investors see preferred stock as more of a bond, as it also pays dividends. Preferred stockholders enjoy a fixed dividend rate as opposed to common stockholders. In addition to this, they also get priority payment. In the case of a company going bankrupt, they get first dibs on the assets. 

All stock has a par value price. This is legally considered to be the minimum value of the company, and in most cases is considerably lower than the going price of common stock. Preferred stock is usually issued close to the par value, and does not change in price from there. Interest rates typically control the price of preferred stock. When interest rates go up, preferred stock goes down. 

The dividends paid to preferred stock owners are guaranteed, and set in stone. The board of directors cannot change dividend payments for preferred stock, while they can for common stock. This is because common shareholders can vote in company matters, while preferred shareholders cannot.

What Is Common Stock?

Common stock, as its name suggests, is the most common form of stock in which people invest their money. It represents ownership in the company, and gives voting rights. When you buy stock from your online exchange, it’s common stock. Most investors only know about common stock, in fact.

The price of common stock is set by the market, and for that reason can fluctuate based on a whole range of events. Common stockholders also enjoy dividends that are based on the company’s profits, not a set value like preferred stock. This means that there is a lot more upside potential, and downside. Historically, common stock has outperformed bonds and preferred stock when it comes to value and dividend payments. Remember that with great reward comes great risk, and common stockholders are the last in line to get dividends and assets in the case of liquidation.

Most companies offer both preferred and common stock. Preferred stock has a more stable price, close to the par value (legal minimum value) of the company. Common stock’s price is set by the open market, and can be more volatile than preferred stock. Preferred stockholders also get a priority dividend payment, but do not get voting rights.

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How to create a home office within a compact space

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How to create a home office within a compact space

The need to work from home is crucial at the moment, particularly with restrictions that are put in place that prevent us from working within the office if it is not necessary. For many employees, due to their job role, working from home can be extremely easy for them and the only thing that they are truly missing from the office is the social aspect. The only other difficulty for an employee is attempting to find an appropriate workspace within their home environment, and this can be made especially challenging if they are limited to spaces within a compact home. Sometimes, working from your bed is not always the best option, as it can lead to demotivation and fatigue resulting in lower-quality output. Although you may believe that you have no other space to work, we are here to demonstrate some ideas on how to create a home office within a compact home space.  

Use a wall desk 

Wall desks are the most efficient at saving space and involve a process of simple installation. These desks are perfect to mount onto the wall within a bedroom, guest room, or even a utility room with an adequate amount of wall space, and a section below that can fit a chair. Alongside this, when your working day is complete, the desk can easily be flipped up, reducing any signs of clutter to achieve a neat and tidied away look. This desk idea is perfect because if it is not being used, there is minimal space taken up due to it being on the wall. 

Dressing table desk 

This idea is perfect for those who have a dressing table within their bedroom. Try to adapt the dressing space into a multipurpose desk that can be used not only for getting ready on, however, as your homeoffice space too. We know that a dressing table can become pretty compact and crowded at times so to avoid clutter, we would advise making use of drawer space or accumulating extra storage space to keep make-up and hair belongings separate from work equipment. As this desk space should be sturdy and adequate size, it is a perfect multipurpose working environment.  Click here for https://tayloraerials.co.uk  for TV wall mounting services.  

Utilise kitchen or dining room space  

One of the most common working environments for many is their kitchen or dining room space. This space is easy to adapt to as there should already be a substantial table or surface to work on. Not much needs to be done to create this home office space however if you would prefer to personalise it slightly to make it feel more work appropriate, add some filing trays, pen holders, or even plants and pictures to give what is your kitchen or dining room an office feel. The only downside to this office space approach is that it can cause unnecessary and unavoidable clutter. A workspace can be a pretty high-demand area, and you do tend to have a good few items, objects, and electronics surrounding you when you work. It’s important to be aware that this mess and clutter may be inevitable unless storage units or cabinets are brought in.  

Bring your office into the living room

This idea may not be for everyone however, it can work particularly well if you live in a home by yourself as you have no one else to disturb or interrupt you within your living room home office. If your room does have some free floor space, you can always purchase a small desk for the corner of the room or even a laptop table that can hover over your sofa. Your desk space truly does depend on your electronics set up so ensure that this all fits correctly with whatever route you choose to go down. The most advantageous part of using a living room as office space is the ability to use the surroundings, especially the electronics. A smart TV can be used for work benefits for example if you need to catch up on the news, screen mirror, or even listen to some light background music. We would also like to hope that your TV is wall mounted to utilise space for your new office set up. 

Wardrobe office  

Our final office at home pitch is to place your office within your wardrobe. Now we know what you are thinking, how is this even possible? Well, it can be pretty easy, particularly if your wardrobe space is wide enough. Try to dedicate one side of your wardrobe space to your new office by eliminating clothes and shoes and incorporating a built-in desk simply by placing a shelve or small desk within it. This means that all of your office equipment is tucked away within your wardrobe space and can simply be opened during working hours to start your days’ work. Invest in a small, preferably fold-away chair for your setup that can also be tucked into your wardrobe or corner of your room whenever it is not needed. 

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