Did you happen to know that nearly three-quarters of customers expect businesses to understand their demands and preferences? As per a survey, 52% of customers always want their offers to be as per their preferences. They believe that only a few businesses live up to their expectations. You might experience pressure to stay up as a small business owner with limited finances and resources.
Are you thinking about engaging with your customers and providing a unique experience for them to stand out from the crowd? Today, we’ll talk about the value of customer 360 and how it can help businesses around the world surpass their customers’ expectations. Here’s what it implies for small companies and how you may benefit from it cost-effectively.
How Is Customer 360 Helpful For Small Businesses?
The customer 360 is a customer relationship management (CRM) system that integrates customer information from sales, marketing, customer service, and other departments. Whenever it pertains to your new business, Customer 360 is a low-cost approach to link you to all client inputs, allowing your firm to have a unified picture of each customer and provide the experience they deserve.
Below are three important reasons how customer 360 can be a turning point for businesses.
- Helps businesses grow and scale easily
The companies which are growing are those that can meet and surpass their customer’s expectations. Sadly, this is exactly the problem many small businesses encounter.
Thus, how can your new and small business fulfill client expectations for growth? It’s a lot easier now that we have the technology. Even though your small business uses various applications to promote, sell, and assist consumers, what happens when you outgrow those apps? Replacing all of these systems may be highly expensive and disruptive.
With the customer 360, you can now start with solutions designed for a ‘one-to-two person’ group and then simply expand your solutions on the same platform as your business grows.
- Single system enhances customer experience
How many of you have received a call from a customer who has previously spoken to someone else in your company? While it is annoying for you to find who your client is, it’s likely far more unpleasant for the customer to share their information again and again.
The customer 360 makes it simple to meet this customer demand while also aligning your business. When your successful enterprise uses a single system to know the customer view, your whole team will capture the same client information.
- Provide customized experience to the buyers
It might be tough to gain insight into your clients and offer tailored experiences if you manage your business on worksheets or notepads. As a small business, providing a personalized customer experience is mandatory for developing long-term and trusted connections with your consumers.
You and your teams may use Customer 360 to gather information on who your consumers are, their requirements, and why they use your company.
Planning to get started with your small business? Take the help of customer 360, and you will get plenty of sales with this application and more.
Is it Good to Dive into a Business of Selling and Trading Second Hand AC?
Consider yourself living in a hot and humid climate without an air conditioner; isn’t it unbearable? As far as the history of humanity is concerned, air conditioners are among the best inventions of the twentieth century. It is a well-known fact that necessity is the mother of all inventions. However, if someone wants to create a small business selling used air conditioners, it is not that difficult.
Selling or even trading used air conditioning units is all about supply and demand. The sale of used air conditioners is an art form. You are probably looking for a clever way to turn them into earnings on your deals. You could collect your air conditioners from garage sales and clearance sales and buy them in months when they are on sale, new or used, and pile them up at a low cost.
Most people will not consider purchasing an air conditioner until they really need it, so simply wait until the weather warms up. As soon as your supply is in demand, you will be prepared to go. At the same time, keep an eye on what your competitors are up to. When the weather starts to heat up, you’ll be ready to sell and trade your AC units.
If you are an air conditioner dealer, you might want to consider selling used air conditioners for a profit. Of course, set your price higher than your paid price and lower than the listed prices of your local stores or other air conditioner dealers in the area. When you install a new unit in someone’s home, you have the opportunity to purchase used air-conditioning units, whether split, portable, or cassette type. If you’re lucky, they might let you keep the old one for free. Depending on the age of the appliances, use their components as a trade for special spare parts before scrapping the remaining pieces.
Here are some pointers on how to quickly sell and trade your old or used air conditioner unit.
- The second-hand air conditioner you purchased may have arrived after you purchased a new air conditioner unit and needed to get rid of the old one, so you decided to sell it as a second-hand unit. This will free up some space for the new unit while also allowing you to spend more money on a better air conditioner afterwards.
- AC units, like everything else in life, eventually wear out and stop working. If your air conditioner is broken and unfixable, you can recycle it — but only after removing the refrigerant. Don’t really try to do this yourself; only a trained expert can help to remove the materials safely and in accordance with specific regulations.
- Make documentation (take some photos) of your second-hand AC unit.
- List down all the details of your second-hand air conditioning units.
- Selling your old air conditioner is another option. Creating an online listing is probably the simplest way to go about this, as there are numerous sites to choose from, each of which will allow you to reach out to hundreds of possible buyers. There will always be individuals on a tight budget looking to buy used units, and there are even some small, specialized companies interested in purchasing and fixing up used ACs to resell to hotel chains and other similar businesses.
- Promote it. Though these listing sites will promote it, it is insufficient. You must promote it on your own by sharing it on your social media accounts. You could even ask your friends to share it. Make sure to post links to your AC unit in Facebook groups and other social media platforms that allow this. Then wait for the progress.
- Aside from that, you can try to contact suppliers who are always looking for used air conditioners to repair and resell, and they may be very interested in purchasing or even trading yours.
So when you plan to jive in a sell and trade of second-hand air conditioning units, just try to follow the following pointers above and you will experience how to run a sell and trade of second-hand air conditioning units. It might be hard in the first place to do these things, but in the latter part, you will probably enjoy a great profit from this kind of business. It just takes passion and commitment to run this kind of business venture.
Debt Consolidation: A Smart Move To Manage Your Finances
In this fast-moving world, managing your finances can be tricky. It might be tough to keep track of payments and balances on existing bills when you have credit cards, school loans and vehicle loans. To be on top of this issue and find a way to achieve your financial goals, all you need to have is a solid debt consolidation strategy. Consolidating these loans into a single loan may help you to simplify your budget.
This article covers the topic of Debt Consolidation in a nutshell.
What is Debt Consolidation?
Debt consolidation is a rational financial approach that combines various bills into a single debt that can be paid off each month through a debt management plan.
By following the debt consolidation strategy, you can reduce the interest rate and lower monthly payments on the debt, thus making your debt more affordable and easier to manage.
Types of Debt Consolidation
It is important to have choices when it comes to Debt consolidation, as the right option can improve your financial situation significantly. Debt consolidation is the process of repaying various debts with a new Personal Loan or Balance Transfer Credit Card, which usually has a reduced interest rate. Let us look at the two options in more detail.
I. Personal Loan
A Personal Loan is a type of consolidation strategy with the source being from either the bank, a credit union or from a friend or family member. You can use this plan to clear credit card debt or any other type of debt that may have a higher interest rate. The advantage of a Personal Loan is that even though this type of loan comes with higher interest rates when compared to that of a Car loan or Home Loan, there is no need to show any collateral.
Furthermore, approval of a Personal Loan will depend on your credit score. Once approved, you will receive a lump sum of money fortnightly, which you will be agreeing to pay a certain amount of money back for a specified period with an agreed interest rate, thus making it an Installment loan. Plus, interest rates may be reduced depending on your credit score.
By making payments for the personal loan each month, you can have your monthly budget planned accordingly and at the end of the loan term you will have fully paid off your consolidated debt.
It is advised to consider not just the interest rates but also the total cost of the loan in the long run. This will give you an idea of whether opting for a Personal Loan is the best way to go.
II. Credit Card Balance Transfer
Some companies like Coles or Virgin Money, offer a balance transfer onto your credit card, but the stipulation in this case is that you have a good credit score. You can use this to apply for a new credit card and then channel the loan debt to the card. The advantage is that there will likely be a promotional 0% interest rate for a certain period (generally 12-18 months). After this period is completed normal interest (generally above 20% p.a.) will be applied.
The cons that come with credit card balance transfer are –
· Credit score might take a serious blow
· You may not save money after the balance transfer fee is added
· There is a risk of ending up with more debt
· After the promotion period concludes you could end up with a higher interest rate.
From the above two options, you can easily understand why there is a need to have a debt consolidation plan in place. In the next section, we highlight the importance of debt consolidation.
Significance of Debt Consolidation
1. Pay off your debt faster
What’s more stress-free than clearing off debt quicker than you initially thought? With debt consolidation this can be achieved. If your Debt Consolidation Loan has a lower interest than individual debts, try to make extra payments with the money that’s saved each month. With a long run of interest, you can save money as well as consolidate your debt.
2. Can lower your interest rates
If you combine loans like credit cards and Personal Loans, which have high-interest rates, in the long run you pay lower interest rates, especially if your debt consolidation loan is at low interest.
3. Improve credit score
Payment history is the deciding factor that can boost your overall credit score if you make on-time payments on the loan.
4. Life, stress-free
Fewer debts, less stress. It is wise to have a single debt that has the advantages of easy managing, easy repayment, and more importantly, can consolidate all the loans into a single, consistent payment.
Act now. Do your own research. Live a debt-free life.
6 Ways On How It Boosts Sales And Business Growth
The retail industry is ever-growing and ever-changing. To remain in the game, one must constantly assess their strengths, weaknesses, ups and downs, consumer behaviour, etc.
Some of you might be aware of what mystery shopping is all about. But for those who don’t know about this term, you’ll find this article very helpful. Before you get into the details of this topic, you should know that more customers do not affect business growth. It is more challenging to retain your current customer and not allow them to get diverted to a cheaper competitor. Now scroll down to learn how you can retain them.
Businesses appoint agencies that offer mystery shopping services. It is amongst the most cost-effective solutions to find out about customer experiences. The agency you appoint will appoint mysterious shoppers. The agency then asks the mystery shopper to visit different stores and locations and gather the information that the client needs. All the collected data reaches the agency, where it is analysed and provided to the client to understand customer loyalty, progress, customer satisfaction, and much more.
How does a mystery shopper help in growing your business?
As you appoint an agency to give you an insight through their mystery services, you can attain many benefits from the outputs it generates. Below is a list of benefits you can attain with mystery shopper service.
- You get honest feedback from your customers.
The most valuable information is the customer review to boost sales for a company. Unless you know where your product or service lacks to satisfy the customer, you won’t have any scope for improvement. Knowing what the customer thinks about you is essential, and through mystery shopper ideas, you can get real answers from your current customers.
- You can direct and manage your sales team.
Knowing what your customer thinks about you makes it much easier to direct your sales and marketing team to plan a strategy that’ll work best to please the customers. You can review your techniques and give feedback to your staff on what works and does not work for your business.
- Spreads awareness and motivates employees to perform better
If the feedback from mystery shoppers is positive, it will encourage the staff to perform better and maintain the company’s graph. But if the response is negative, it will make the staff aware of their flaws so they can plan on improving them and move forward.
- It gives you a reality check about your competitor.
In a fluctuating market environment, it is always better that you constantly know what your competitors are doing. A mystery shopper can visit your competitor’s store and get you information about how they are placing and marketing their products. Or how the customer is responding to their campaigns and more. Keeping an eye on the competition and levelling up your game should be your priority.
- Helps in customer retention
Retaining customers is the biggest challenge, and you can overcome it with mystery shopper service. Once you know what your customers think about you, you can start working on aspects that require improvement. You can plan a marketing strategy that gives additional benefits to unique customers to keep them happy.
Look for a mystery shopping agency that has an edge in the market. Ensure you thoroughly research the agency and read reviews to learn more about their service quality. Discuss what type of information you expect to get from them. Also, you can seek a free trial before you sign a contract with the agency.
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