4 Ways to the Best ITIL Framework

When it comes to running the best IT business you can, following the ITIL framework is the way to go.

Today, we’re here to help you understand what this framework is, and we’re going to go over a few ways you can use it. Read on to learn everything you need to know, and to start advancing your business today.

What Is ITIL Framework?

So, what is ITIL framework? ITIL stands for Information Technology Infrastructure Library. It defines the organizational structure for a company, and it lays out any necessary skills.

It’s a compilation of 30 books filled with outlines that can help you build your own frame of reference.

1. Change Management

Change management is essentially a balancing act between moving forward and assessing the risks associated with doing so.

The change management process in the ITIL framework is brought about for big, scheduled changes, and also small routine ones. Both are needed to help a company thrive, and knowing how to balance it all is essential.

2. Incident Management

An incident is simply an unplanned interruption in service. This could mean a full stop or a reduction in quality, but the ITIL framework can help you learn to handle it with ease.

These incidents usually affect more than one party in a company, but management focuses on the downtime caused by them.

Whether it’s a faulty laptop or an inability to access a certain application, it’s important to know the effect that can have on an IT business, but also how to minimize the damage it does to the company as a whole.

3. Problem Management

Incident and problem management do actually differ from one another. Accidents are the cause of the incidents — no matter the size.

Problems come from incidents, but they’re also what creates the solution for an ongoing or recurring one. They’re typically identified through reports records, and they help to get to the bottom of any issue at hand.

These typically take longer to resolve than incidents do, but they also come with longer-term solutions that ensure it won’t happen again.

4. Time Management

This one is a given, but it’s going to continuously help you run the best IT business you can.

Time management is all about staying organized and focused on your end goals, and learning about different ways to do that is going to help you a lot in the long run.

It can also help you and your business learn how to manage all of the other principles we just talked about. Running any business like a well-oiled machine is important, and it’s easy to do with a framework.

ITIL Best Practice Framework

Once you have the basic ideas down, it’s time to move to the other principles covered in the ITIL framework. The great thing about these four, however, is that they can be used outside of this reference as well, and you can carry them anywhere you go.

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